Licensed establishments that sell alcohol and their employees have an important role to ensure alcoholic beverages are sold and served in a responsible manner.
These were key messages that were relayed to staff of Ela Beach Hotel, when SP Brewery facilitated a training on Responsible Service of Alcohol (RSA) on Monday 28th June 2021.
“Licensed establishments, through their waiting staff, have an important responsibility to serve alcohol only to consumers above the legal drinking age (18+), prevent fights and lower the number of injuries caused by intoxication,” said SPB’s Corporate Communications Manager and RSA facilitator, Nancy Gah.
The RSA training covers topics on:
For participants who haven’t been trained on how to tap beer, the training includes ‘Star Serve’ to teach them the safety elements of hooking up a draught system and the importance of serving a quality brew, using clean glasses and water.
“We’ve run two RSA trainings, which included a tour of our Port Moresby brewery, in 2019, after signing a Memorandum of Understanding was signed with the Australia Pacific Technical College (APTC). The training proved useful as most of the APTC participants were students who had interest in the hospitality industry, while a few were already working in the industry.
“The hospitality industry now requires bar staff to be RSA qualified, so this training is important for those who are seeking employment in the hospitality sector.”
For SPB, this training is important because as a responsible company, we must always encourage RESPONSIBLE CHOICE, ADDRESS HARMFUL USE and MAKE MODERATION COOL.
RSA teaches bar staff how to serve their customers responsibly and encourage top customer service. By doing so, we ensure business continuity.
The feedback from the Ela Beach Hotel staff was positive, with many saying that they learnt new techniques on how to better approach customers.
Two RSA sessions were also conducted last week for SPB Commercial staff in Port Moresby and Lae.